Contact us
Email: [email protected]
Tell us the email or phone number on your account and what happened. For a purchase problem, include the date and the store you bought from. We reply as soon as we can.
Questions
How do swipes work?
Swipes are the credits you spend in JosMeet. Your balance is shown in the app. When you run out, you can buy a pack of swipes in the app. There is no subscription: you only pay for the swipes you use. Prices are shown in the app before you buy. [PLACEHOLDER: free swipes and which actions use a swipe (OQ-17, OQ-20)]
I paid but my swipes didn't show up
Make sure you are signed in to the same JosMeet account you bought with, then go to Settings and tap Missing swipes? Restore purchases. If they still don't appear, email us with the date of purchase and the store (App Store or Google Play). Refunds are handled by Apple or Google.
How do I report or block someone?
Open their profile, your match, or your conversation with them, tap the menu, and choose Report or Block. When you block someone, they can't see your profile or message you anymore. Reports are confidential: the person is not told who reported them.
How do I delete my account?
In the app, go to Profile, tap the Settings gear, then Delete account. You can also ask by email. See Delete your account for the steps and what gets deleted.
Staying safe
- Never send money or share bank details with someone you met on JosMeet.
- Meet in a public place for the first time, and tell a friend where you'll be.
- Report anyone who is abusive, asks for money, seems under 18, or is using fake photos.
If you're in danger, contact local emergency services (112 in Nigeria and in the EU) before contacting us.